Return Policy

 Returns and Exchange Policy

Returns are handled on an individual basis.


Contact me within:

3 days of delivery

Ship items back within:

7 days of delivery

Request a cancellation within:

2 hours of purchase

 The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

 Custom or Personalized Orders Includes ANY personalized engraved jewelry, bookmarks, concert ticket cuffs, braille, medical ID tags, etc.


My order arrived with a typo/misspelled word, can you fix it?

Personalization text is imported directly into the engraving software from each order. Lora Douglas Jewelry is not responsible for correcting misspellings or catching typos. Should the customer find a misspelling or typo upon receipt of their item, a new/replacement item will need to be purchased. Laser engraving is permanent and can not be corrected or fixed.

My order was damaged in shipping, what do I do?

If an item arrives damaged you must Contact Us within 2 days of items arrival. All damage must be photographed and documented, including the packaging it was shipped in. No refund will be issued without photo evidence.

How do I ship a return?

Contact us for return/exchange approval before shipping anything our way. Refunds and exchanges are issued upon receipt of the product in NEW condition. Care must be taken that the item is not damaged during return shipping. Items that are damaged during return shipping due to inadequate packaging will not be refunded.
Shipping fees are non-refundable. Buyer is responsible for all return shipping fees.

My order arrived after the estimated delivery date.

Refunds and/or Replacement items are not issued for shipments that have exceeded the estimated delivery date or arrive late as a result of the postal carrier. Lora Douglas Jewelry has no control over how the USPS processes a shipment once a package is in their hands. See Shipping Policy for more info.

Questions about your order? Please Contact Us